At MMC, we take a customer centric, value based approach; bringing together all the relevant parts of the supply chain to ensure that our services integrate seamlessly with our customers’ operations, deliver the required brand and customer experience to their customers and provide a cost-effective solution to meet stated business requirements.

With our flexible and up-to-date process and systems we are able to provide same-day dispatch, and our national carrier contracts enable us to fulfil to multiple locations and delivery points on a daily basis. As a service company we recognise the importance of excellence in customer service, and caring for our clients’ business, products, customers and reputation is our guiding principle.

With a culture for innovation and continuous improvement we continually work to identify ways to innovate our operations and develop new service propositions . This allows MMC to deliver continued value and service differentiation to our customers.

With more than 30 years’ supply chain and distribution experience, we have lived and breathed storage, warehousing, stocking, picking and packing, distribution and more. It’s in our blood, and it shows in the services we offer and the way that we deliver them.

Over the years we have concentrated on excelling in the provision of warehousing and fulfilment services in support of:

• Multi-channel Product Fulfilment
• POS and Marketing Support Materials Distribution
• Consumer Promotions and Competition Management

We have gained specialist knowledge in many market sectors including retail, pharmaceuticals, consumer goods, charities and newspapers and magazines.

Typical examples of the types of services we provide are:

• Web-based product fulfilment to consumers
• Product fulfilment and distribution to retail outlets
• Point of sale distribution to retail outlets , merchandisers, field sales teams
• Management and fulfilment of consumer promotions and competitions for consumer brands, newspapers and retailers
• Fulfilment and donations handling for charities

All underpinned by operational excellence – IT and e-commerce, customer care, ordering, data management, processes and systems – that ensures seamless execution, accurate reporting and detailed management.

Not all parts of our services are as visible as others … but everyone knows that what goes on behind the scenes is at least as important as the front line activities. And we have considerable experience of ensuring that the two go hand-in-hand to deliver the complete solution.

Components of this complete package include:

• Order processing
• Collation and packing
• Payment handling services
• Stock level management
• Print management
• Data services
• Returns management
• Real-time reporting

Our experienced employees handle more than one million orders a year from our clients, their consumers and the trade; and manage receipts in excess of £20 million including cheques, cash and card transactions on behalf of our clients. We can store over 14,000 pallets of product and materials in our secure, ambient warehouse facilities, ensuring fast, efficient and safe fulfilment of your product, point-of-sale, promotional marketing, consumer promotions and campaigns.